Refund & Cancellation Policy
Transparent subscription refund rules, trial period terms, hardware return guidelines, and service cancellation procedures.
1. 14-Day Risk-Free Trial Period
PixelGo HMS offers a 14-day free trial period for all new business registrations. During this period, property owners receive full access to hotel PMS, restaurant POS, bar liquor audits, banquet event orders, and mobile apps with zero financial commitment or credit card requirement.
2. Monthly Subscription Cancellation & Refund Window
For monthly subscription plans, Vendors may cancel their subscription at any time from the account dashboard. A full 100% refund is issued if a cancellation request is submitted within 48 hours of initial subscription activation or automatic monthly renewal. After 48 hours, cancellations stop future billing cycles, but no mid-month partial pro-rata refunds are issued.
3. Annual Subscription Pro-Rata Refund Rules
Annual subscription plans canceled within thirty (30) calendar days of payment are eligible for a pro-rata refund. The refund amount is calculated by deducting the standard non-discounted monthly plan rate for the utilized period from the total annual fee paid.
4. Hardware Devices & Bluetooth Printer Warranty
Hardware accessories (Bluetooth thermal receipt printers, barcode scanners, handheld POS terminals) purchased directly through PixelGo carry a 7-day replacement warranty for manufacturing defects. Returned hardware items must be in original packaging with all included accessories. Shipping fees are non-refundable once items have dispatched.
5. Payment Gateway Errors & Duplicate Charges
In the event of double billing or payment gateway processing errors (e.g. money deducted but subscription status not updated), PixelGo's automated billing system detects and reverses duplicate charges within 24 hours.
6. Refund Processing Banking Timeline
Approved refunds are processed back to the original payment instrument (UPI, Net Banking, Credit/Debit Card) within five (5) to seven (7) business banking days in accordance with Indian banking settlement standards.
7. Billing Disputes & Financial Escalations Desk
For billing inquiries, refund requests, or invoice adjustments, Vendors can contact our dedicated financial operations desk directly at billing@pixelgo.live with guaranteed 24-hour response SLAs.
Loved by Hospitality
Leaders Across India
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We switched from eZee six months ago. The difference is night and day, our restaurant revenue is now fully captured on every room bill. We recovered ₹40,000 in the first month alone.
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We run a hotel, a restaurant, and a banquet hall. Before PixelGo we had three different systems. Now everything is one screen. Banquet invoices, food orders, room bills, all in one place.
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The hourly booking feature alone pays for the subscription. We get transit guests and couples that we were turning away before. The grace buffer is something no other HMS in India offers natively.
Questions About Our Legal Framework?
Our legal compliance team is available to assist property owners and corporate groups.
Speak to Legal Desk →